Bluehost Customer Experience

Bluehost offers three avenues for support: chat, phone, and ticket system. I tested each system since the last blog entry and here are my findings.

Chat Support
After selecting my department and sub-department I was quickly connect to 'Brandon' who appears to have an automated reply that he handles multiple chat sessions at once, and to please understand if he doesn't reply right away. While I like the fact that I was able to get a response to my chat request right away, the replies weren't as fast as I would like, but that is better than waiting while I am in a queue for the next operator. My questions were answered to my satisfaction and I was overall pleased. I would only suggest a chat support for a quick question and not any involved problem.

Ticket System
The ticket system is a support system that I see more and more web hosts going to. Bluehost's ticket system is no different from others, as you login in and leave your comments. After a email reply acknowledging the ticket I waited. It took 3 hours to get a response on a non-critcal question, so I guess 3 hours isn't bad. Hopefully they are spending more focus on the critical issues.

Phone System
My favorite by far. I got a person on the line quickly and had my question answered very quickly.

Overall, Bluehost has a decent support system judging by my experiences that one day, but if you want to get help the quickest and easiest way, pick up the phone and give them a call.